If you wish to make a class booking, please use the secure online booking system. You will receive a confirmation email once the transaction is complete. Within 3 working days of making the booking, you will receive a further email with detailed information about the class. If at any stage you have any questions about the class or your booking, please email us at firstname.lastname@example.org.
From time to time, we announce discount sales on our classes and/products. These are sales just like any other business and are available for customers and students who book a class during the sale period or purchase products from our shop. The reduced rates are clearly shown on the website. Classes booked before the sale starts and after the sale ends are not eligible for discounted rates. Similarly, products bought before the sale starts and after the sale ends are not eligible for any discounts. If you book a class before the sale period in instalments, your balance payment will reflect the price agreed on when you booked your class. Not all classes are available for discounted rates.
Although we strive to ensure that each class is taught by teachers advertised, it may sometimes become necessary to change teachers. This is due to a number of causes. Illness, unforeseen unavailability etc., all play a part. Teachers are therefore subject to change. The content of the class, however, will remain the same.
Paying in Instalments
For certain classes, you can spread the cost out by paying in two instalments. To do this, please use the online booking system and tick the “pay in instalments” option when adding the class to your cart. You can also change this option from the shopping cart page. This option is disabled for certain classes, including any class that is scheduled to start in less than 6 weeks time.
If you have selected to pay in instalments for a class, your shopping cart will clearly show both the total cost for the order and the amount that is payable immediately. Half of the full cost of the class must be paid immediately, and the balance is due four weeks before the class is scheduled to start.
Please ensure that you leave the correct phone number for us to call you on the appropriate date and take the balance payment over the phone using a credit or debit card. Alternatively, please call us at any time before this date to make the balance payment. If we are unable to get in touch with you by phone, we will send you an email.
Please note that it is your responsibility to ensure that the full fees have been paid four weeks before the start date of your class. Your place on the class will be reserved from the time the initial booking is made. However, if the balance payment is not completed by the due date, the place will become available for others to book. The initial payment is not refundable if a place is lost due to late payment of the outstanding balance.
In the unlikely event that Fair Cake has to cancel a class, a full refund will be offered. Depending on availability, we may offer a place on another instance of the same class or a suitable alternative class if this is not on a convenient date. If neither is appropriate, we will make a full refund.
We are unable to offer any refunds should you decide to cancel or are unable to attend your class. Please double check dates and travel arrangements before you make a booking. We are more than happy for you to send a friend in your place to attend a class, but we cannot transfer your place to another instance of the same class.
In the event of a local / national lockdown we will be obliged to cancel classes. In this case one of the 3 options will be offered
- Full refund
- Gift voucher for the amount paid to be used at a later date
- Space on the next available class
Should you have to cancel your booking because you’ve been asked to self isolate, the deposit paid towards the class (50% of the class value) will be lost.
Class Cancellation Insurance
We strongly advice you to look into purchasing Class Cancellation Insurance. There are a number of companies that offer such insurance policies. An example of one such company is http://www.cancelsure-insurance.co.uk. Please note that we are not recommending this company, you need to do your own research and buy an appropriate insurance policy to protect your class booking fees.
Our liability is strictly limited to the cost of a class booking. We cannot be held liable for any money spent by students, such as travel arrangements, hotel bookings etc. In plain words, if we have to cancel a class and you have already made bookings, the maximum refund amount from Fair Cake Ltd. will be limited to the total amount of money you spent on booking class(es) with us. For such unforeseen circumstances, we advise you to purchase class insurance.
Please note that we cannot issue refunds if your visa application is not successful. We cannot help you to get a UK Visa, you need to make your own application to your nearest British High Commission for this. Please allow plenty of time for visa procedures and make a class booking only when it is confirmed that you can travel to the UK.
The minimum age for students is 12 years. For younger children, an adult will have to accompany and pay for their own place.
We regularly get requests for translators to accompany students that need assistance with English. Please understand that we have limited space in the workshop and we cannot give a place to a translator without him/her buying their own place in a class.
Recording and Picture Taking
Students are not allowed to take videos during a class. You are more than welcome to take pictures, but please do so without disturbing the teacher. For instance, taking a close up picture of a demonstration with an iPad or other handheld tablet can be disruptive for other students. Equally, please refrain from using flash photography during the class.
BUYING GOODS FROM OUR SHOP
Goods can be purchased online and in person when attending a Fair Cake class at Vanilla Workshop. Please email us at email@example.com if you have any questions regarding the shop.
- Internal record keeping
- Postage of products that you may have bought from the Fair Cake website
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place a suitable physical, electronic and managerial procedure to safeguard the information we collect from you. We will not sell, distribute or lease your personal information to third parties at any time. We do not record or keep any financial information at any time.
For any other questions, please feel free to email us. Our email address is firstname.lastname@example.org. If you prefer to speak to someone over the phone, do please call us on +44 208 305 1756 between 10am and 5pm on a weekday.